ENIGMA Apartments – Hurghada
Effective from: 6 July 2026
1. Booking
The booking becomes confirmed upon payment of 30% of the total accommodation charge.
The deposit must be paid within three calendar days of making the booking.
If the deposit is not paid within this period, the Service Provider reserves the right to cancel the booking.
The remaining 70% must be paid no later than 30 days before arrival.
For bookings made within 30 days of arrival, the total accommodation charge must be paid in full.
2. Cancellation Policy
45 days or more before arrival:
- Cancellation is free of charge.
- The deposit paid will be refunded in full.
Between 44 and 30 days before arrival:
- The deposit is non-refundable.
Between 29 and 15 days before arrival:
- 50% of the total booking price is payable.
Within 14 days of arrival:
- 100% of the total booking price is payable.
No-show:
- 100% of the total booking price is payable.
3. Changes to Booking Dates
The booking dates may be changed once, free of charge, provided that the request is made at least 30 days before arrival. All changes are subject to availability.
4. Security Deposit
The Service Provider may require a security deposit of EUR 200.
The security deposit may be used to cover:
- damage to the property or its contents;
- additional cleaning costs;
- breaches of the smoking policy;
- the replacement of lost keys;
- unauthorised additional guests;
- breaches of the House Rules.
The security deposit will be refunded no later than seven days after check-out.
If the cost of any damage exceeds the amount of the security deposit, the Guest must pay the outstanding balance.
5. Travel Insurance
The Service Provider recommends that Guests obtain appropriate travel and trip cancellation insurance.
In the event of illness, accident or any other unforeseen circumstances, refunds will be issued exclusively in accordance with this Policy.
